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What does Pro Backup back up for Zendesk?

What we back up:

The following data types are backed up: 

  • Groups
  • Tickets
  • Tickets fields
  • Ticket forms
  • Public replies
  • Internal notes
  • Attachments

What we don't back up:

The following data types are not backed up:

  • Agents
  • Channels
  • Customers
  • Dashboards
  • Organizations
  • Triggers
  • Views
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