What we back up:
The following data types are backed up:
- Agents
- Attachments
- Companies
- Company fields
- Contacts
- Contact fields
- Conversations
- Tickets
- Ticket fields
What we don't back up:
The following data types are not backed up:
- Analytics
- Articles
- Dashboards
- Forums
- Reports
Important
The reason that some of these data types cannot backed up is because they are not made available in Freshdesk's API. As soon as these data types are available through the API we will add them to the backup scope.
