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  5. What does Pro Backup back up for Freshdesk?

What does Pro Backup back up for Freshdesk?

What we back up:

The following data types are backed up: 

  • Agents
  • Attachments
  • Companies
  • Company fields
  • Contacts
  • Contact fields
  • Conversations
  • Tickets
  • Ticket fields

What we don't back up:

The following data types are not backed up:

  • Analytics
  • Articles
  • Dashboards
  • Forums
  • Reports
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