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  2. Knowledge Base
  3. Trouble shooting
  4. Not able to connect to Google account?

Not able to connect to Google account?

It is possible that for some reason you are not able to your Google account. 

In this case we recommend the following: 

  • Click on ‘Skip for now‘ in the onboarding process 
  • Complete the onboarding process (after this your first backup will initiated and you’ll have access to your account)
  • When you’re logged, you can try to connect again via the ‘Status‘ or ‘Settings‘ page. 
  • If this still doesn’t work, click on ‘Contact Us‘ in the left side pane to create a support ticket. 
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