How to contact Pro Backup

If you have a trial or paid subscription for Pro Backup, you can receive email support from our dedicated support team. You can contact them by creating a support ticket via the link in your Pro Backup account (option “Contact us” in the left side pane). 

If you don’t have a subscription, please check our Help Center. Pro Backup has thousands of registered users and unfortunately, we cannot provide individual email support for all of them. Please take a look at our Help page where we constantly create and add new content in order to help you.

Was this article helpful?

Related Articles

5 Comments

Willem Dewulf

September 28, 2022

Hi Kristóf,

Triggering a backup with our app, should not send emails when projects are restored. Would you mind forwarding one of those emails to [email protected]? Our team will then investigate what exactly is happening for your account.

– Pro Backup

Reply

Juerg Rutschmann

November 7, 2022

pricing for Pro Backup?

Reply

Willem Dewulf

November 7, 2022

Hi Juerg, you can find all info about our pricing on this page: https://probackup.io/pricing/

Reply

Jaume Clot

January 10, 2023

Hi,
Can you backup Insight data (Assets) and configurations. As far as I know, it is not possible ( https://jira.atlassian.com/browse/JSDCLOUD-10030 )
Thanks in Advanced.

Reply

Willem Dewulf

January 12, 2023

Hi Jaume, you are correct: It is currently not possible to backup assets. I have updated this help article accordingly: https://probackup.io/help-center/article/what-does-pro-backup-back-up-for-jira/

Reply

Leave a Comment

Need Support?

Go to your PB account and click on “Contact Us” in your dashboard.
Learn more
Pro Backup logo

Company

Copyright © 2023 Pro Backup