85% of data breaches are caused by human error. Mistakes can cause significant damage to a company’s reputation, bottom line, and future.
If you use a cloud app to manage your work, then deleting a lead, project or task means less work. Most cloud apps do not log who has deleted a particular record.
Don’t think it happens only to the big fishes, small business are as much of a target for hackers. And what’s even worse: 40 to 60% of these businesses never recover from the financial consequences.
If a ticket, a contact or other data or other data was deleted by accident, or you want to back to a previous version, you can do that with a few simple clicks.
We can sync your backups to a Google drive folder where you can access your data in easy readable CSV files. If Freshdesk would be offline, you can still see your data.
Back up all essential data:
✓ Weekly backup
✓ 10GB of Storage
✓ One-click Restore
✓ Sync to Google Sheets
✓ Contacts & Companies
Everything in Light, and:
✓ Daily backup
✓ 50GB of Storage
✓ Custom Fields
Everything in Plus, and:
✓ 250GB of Storage
You don’t need to buy a license for every team member. You only need one license to back up your team’s data, but we can only back up the workspaces that your user account have access to. Therefore we recommend that you sign up with a user account that has access to all relevant data (e.g. workspaces, projects, boards).
The backups and the access tokens are secured with the Advanced Encryption Standard (AES) using 256-bit encryption key. Applying the best practices of Encryption methods, we use a different initialisation vector for every record, meaning it is virtually impossible to extract the data via reversed engineering. For more info about our Technical & organisational measures we refer to annex 3 of our DPA.
Once you have completed the onboarding process, we will automatically back up your data (incl. all relevant data types) once every 24 hours. There is no further scheduling required from your side.
You can access your backup on two ways: 1) Via the Snapshot feature in the user interface 2) via the data synced to your Google Drive.
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